Background

The Business Center website was a new initiative for the U.S. Department of Agriculture in Washington, D.C. As the Lead Human-Centered Design Specialist, I co-led the design of a website with the New River Systems UX Manager and other team members consisting of a User Interface Developer, several Sharepoint Developers, and a USDA team lead who was the end client.

One of the biggest challenges was to consolidate and migrate content from hundreds of webpage content pertaining to three different government agency websites from the Farm Service Agency (FSA), the Natural Resources Conservation Service (NRCS), and the Risk Management Agency (RMA) with the help of a UI Developer, Help Desk, and Sharepoint Developers.

Consequently, user research was very limited and the discovery process was skipped since there was an absence of documentation to review. Moreover, user flows, personas, and user testing were not factored into the lifecycle of the project as a whole.

Responsibilities

I designed a clean and sophisticated user interface that was 508 compliant by closely following web standards from the U.S. Web Design Standards (USWDS) and the USDA branding guidelines. I made sure to follow the components and design tokens which were featured on the main government website.